Thinking About Switching from TrueCommerce? Common Pitfalls and Here’s What You Can Do

By
BOLD VAN Marketing
December 22, 2025
5 min read
Share this post

If you are handling EDI for a manufacturing business and considering a move away from TrueCommerce, you are probably focused on minimizing disruption, reducing costs, and making the transition as simple as possible for your team. We have worked with dozens of cost-sensitive, risk-averse CFOs and IT leaders who know the stakes are high—not just for budgets, but for day-to-day sales and supply chain operations. The goal for this guide is to help you avoid hidden pitfalls and set up a migration plan that keeps your business running smoothly from day one.

Why Manufacturing Teams Rethink TrueCommerce

Most teams start with TrueCommerce because it supports a wide range of protocols and offers out-of-the-box connections. Over time, though, several practical challenges often surface, including:

  • The bill for EDI keeps going up, driven by mailbox, per-document, and protocol fees.
  • Support tickets stack up, making simple map changes or new partner onboarding a hassle.
  • Limited visibility slows your team’s ability to detect EDI errors before retailers do.
  • Integrations with ERP systems like NetSuite, SAP, or Infor can get brittle as your business grows.
  • Locked-in contracts limit flexibility and make it hard to pilot alternatives.

Switching providers can address these, but migration risk is real. Here is what to watch for, with guidance drawn directly from the front lines of EDI migration.

Two women working together on software programming indoors, focusing on code.

Common Pitfalls When Moving Away from TrueCommerce

1. Underestimating What Is Flowing Through Your Existing EDI Setup

Many organizations think they have a simple setup—usually, a handful of trading partners and key documents, like 850 purchase orders and 810 invoices. Once you look closer, there are often forgotten flows: low-volume partners, seasonal spikes, or unique EDI specs for key customers. These nuances are often missed if you rely on memory or outdated spreadsheets.

  • Always pull at least 90 days of EDI transaction logs from your existing VAN provider, not just lists from your ERP.
  • Create a simple profile of each trading partner, document type, monthly volume, and any unique requirements.
  • Flag any unusual partner specs—retailers with strict chargebacks, custom test processes, or legacy protocols—so you do not leave them out.

BOLD VAN stores at least 90 days of accessible EDI data through its portal, making this level of inventory straightforward and helping avoid unexpected business disruptions during migration.

2. Assuming Partner Outreach Is Required

A major blocker for many teams is the worry that you will need to reach out to, or re-onboard, every trading partner. This can feel overwhelming, especially for companies dealing with dozens of unique customer connections.

  • Find a provider that can migrate your current setup without needing changes from your trading partners.
  • Clarify in writing whether the migration involves updates to partner IDs, certificates, or testing on their side.
  • Ask if onboarding for new partners is free and included, so this step does not turn into a budget hit later.

With BOLD VAN, migrations are completed without needing to contact partners, and onboarding for all is included at no cost. This eliminates one of the biggest sources of migration risk.

3. Overlooking the Pricing Details

Many companies change providers, only to find themselves with the same opaque billing and unexpected charges, just in a new wrapper. Pricing transparency is key.

  • Break down your current bills: what are you actually paying per trading partner, per document, and for features like AS2?
  • Ask potential providers for a complete cost breakdown using your actual last three months of data, not just a rate card.
  • Watch for mailbox fees, protocol surcharges, and hidden costs for "premium" partner support.

BOLD VAN customers benefit from simple monthly plans, predictable costs, and no hidden fees, with many reporting cost reductions between 50 and 83 percent. If you want a quick way to benchmark your numbers, you can upload your current VAN bill for a guaranteed price beat.

4. Overcomplicating Integration with ERP and Other Systems

Most organizations run a mix of ERP, WMS, and shipping systems, and every extra manual step can be a pain for your IT and operations teams.

  • List every internal system that sends or receives EDI data, including ERPs, WMS, TMS, and planning tools.
  • Document the import (orders, ASNs) and export (ship notices, invoices) flows for each.
  • Check if a provider has live customers running your ERP version, and whether they handle map building and maintenance as part of the service.

BOLD VAN supports direct EDI integration with platforms including NetSuite, Infor, SAP, and Microsoft Dynamics, with migration options that require little IT lift from your team. If you want more detail on best practices for EDI-ERP integration, see this blog about EDI-ERP integration.

5. Being Vague about Migration Success Criteria

Migrations are smoothest when you define your "done criteria" numbers before the project starts, so there are no surprises about what it takes to cut off your old provider for good.

  • Set a required length for parallel runs, such as 14 days of dual processing on both platforms.
  • Decide on acceptable error rates and specific SLAs for issue response and resolution during the go-live period.
  • Work with your provider to create a fallback or rollback plan, just in case.

We see most successful migrations run in parallel for 2 to 4 weeks, and cut over to the new provider when production volumes hit their targets without issues.

Software developer typing code on dual monitors at a wooden desk.

6. Underestimating the Need for Fast, Skilled Support

Support is easy to promise but hard to deliver, especially during migrations. What you want is not a generic “great support” claim, but clarity on how urgent requests are handled, particularly when high-volume partners or critical documents are involved.

  • Ask about support hours, including escalation and 24/7 incident handling.
  • Request specifics on target response and resolution times, especially for mission-critical flows.
  • Talk to references with a similar partner and transaction mix.

BOLD VAN commits to 24/7 support and has a track record of handling onboarding and map tweaks rapidly, often in the same business day.

7. Going Too Fast without a Trial or Pilot Phase

Moving everything on day one may sound efficient, but it also puts the most at risk. Using a time-bound pilot or a staged rollout builds confidence and lets you verify that your real-world flows are running smoothly. You can select a few key partners to start and see how the new provider handles errors, response times, and document accuracy before committing to a full switch.

  • Select two to four trading partners of varying complexity and volume for your pilot.
  • Monitor transaction success rates and the quality of support interactions during this trial.
  • Use these lessons to inform your timeline for full migration.

BOLD VAN offers a no-risk 3 month free trial, allowing you to run a proof-of-concept with live data before making any final decisions.

Structuring a Smooth Migration Away from TrueCommerce

We recommend you approach migration as a simple, step-by-step project:

Step 1: Understand Your Current Setup

  • Pull 3 months of recent EDI data and bills. List partners, document types, and transaction volumes.
  • Categorize your partners by volume, EDI spec complexity, or chargeback sensitivity.
  • Identify all systems that touch EDI flows.

Step 2: Screen Providers According to Your Actual Needs

  • Narrow your focus to services that can match your required ERP integrations and volume, and that offer transparent pricing.
  • Request examples or references for companies your size and use case.

For manufacturers who mainly want simpler, predictable costs and lower IT overhead, a focused VAN provider with automation and clear ERP integration is often a better fit than a general integration platform.

Step 3: Plan the Parallel Run and Cutover

  • Set up new mailboxes and profiles. Handle the first round of trading partner configuration.
  • Build and validate your highest volume document flows using real test data.
  • Run transactions in parallel for 2 to 4 weeks and make sure every document type is being processed without errors.
  • Roll over traffic to the new provider in phases by partner or document type, whatever matches your business risk profile.

Step 4: Confirm That Internal Reporting and Teams Are Supported

  • Verify that order and invoice data is showing up as expected for customer service, warehouse, and finance teams.
  • Use your new portal or dashboard to check for real-time visibility and incident reporting.

To learn more about common onboarding challenges and how to avoid them, check out this onboarding guide.

Step 5: Shut Off the Old Platform When Ready

  • Once you match your parallel-run targets and see stable production flows, you can cancel your old service and move your entire team to the new setup.

What Manufacturers Have Gained from a Transparent Switch

Companies that have migrated to BOLD VAN have reported significant cost savings and smoother daily EDI operations. For example:

  • Spanx cut EDI spend by 83 percent after moving to trading partner-based pricing.
  • Torani reduced costs by 54 percent and completed migration with zero downtime.
  • Endust saw a 50 percent reduction in monthly EDI expenses while boosting visibility and retrieval.
  • Razor USA finished their migration in just 3 days and handled high document volumes without service disruption.

These improvements come from a focus on clear project planning, cost transparency, and support responsiveness.

How to De-Risk Your Decision Right Now

  • Compile your most recent TrueCommerce bills and EDI logs to get an honest picture of current costs and flows.
  • Book exploratory calls with a few providers and get explicit answers to questions about pricing, migration process, ERP experience, and support coverage.
  • Where possible, run a limited, real-data trial to see support and migration in action before you commit.

BOLD VAN makes it easy to take these first steps with a personalized demo, a risk-free free trial, and a guaranteed better price if you share your current bill.

You can move to predictable EDI costs and a more efficient process without risking unnecessary downtime or headaches. We are glad to help you audit your current setup and walk you through the migration planning process, drawing from our experience supporting manufacturers for 25-plus years. Start your exploration by visiting our homepage or reaching out for a demo that’s customized to your ERP, partners, and goals.

BOLD VAN Marketing
Content Manager

Latest articles

Solutions
December 22, 2025

Thinking About Switching from TrueCommerce? Common Pitfalls and Here’s What You Can Do

Switch from TrueCommerce to a more transparent EDI model. Learn the 7 common pitfalls of EDI migration and how companies like Spanx and Torani cut costs by up to 83%. Includes a step-by-step checklist for a risk-free, zero-downtime transition.

Compliance
December 18, 2025

How to Achieve 7-Eleven EDI Compliance: Requirements, Roadblocks, and a Step-by-Step Implementation Guide

Master 7-Eleven EDI compliance. Learn the unique document requirements, how to handle multiple ISA IDs, and avoid costly mapping errors for C-store distribution.

Compliance
December 17, 2025

EDI 855 Purchase Order Acknowledgment: What CFOs Need to Prevent Costly Errors

The EDI 855 is critical for cost control. Get the 7-step CFO control stack and 30-day action plan to enforce SLAs, automate pricing checks, and eliminate manual errors that raise your cost to serve.

Achieve more from your EDI VAN provider.